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Innsist Guest Services TV App

Given the need to streamline the processes of the guest within the hotel and provide a pleasant, immediate and different attention that contributes to provide unique hosting experiences, TCA Software Solutions has launched Innsist Guest Services TV App, a solution that allows the guest to enjoy all the hotel services from a Smart TV in the comfort of their room.

With this application, the guest will have access to the services and information offered by the hotel, which translates into greater revenue acquisition, as well as being an excellent tool for loyalty and satisfaction towards the brand.

Business Processes

  • In-house guest requests.
  • Access to the official sites and social networks of the hotel.
  • Express check-out.
  • Reservations in property consumption centers.

Benefits

  • It provides guests with control of their stay by having direct communication with the hotel through their television.
  • It allows the guest to enjoy a much closer lodging experience, increasing loyalty and satisfaction to offer more personalized experiences.
  • It increases quality and improves customer service times through integration with other TCA Innsist solutions.

Functions

  • Checking the account status of the guest.
  • Alarm call programming.
  • Requesting of amenities to the room.
  • Making maintenance reports.
  • Requesting cleaning service during special hours.
  • Requesting room service.
  • Checking calendar of special activities on the property.
  • Accessing social networks and official website of the hotel through the links established by the hotel.
  • Providing information of hotels that belong to the brand/group, general information of the hotel and means of contact.
  • Configuring access to the official site of the loyalty program that the hotel offers to check points’ information.