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Innsist Guest Services Mobile App

Faced with the need to streamline guest processes in hotels and offer an enjoyable, immediate and different service that help to offer a unique accommodation experience, at TCA Software Solutions we have launched the Innsist Guest Services Mobile App, a mobile solution that allows your guests to enjoy all the hotel services on their Smartphones in the palm of their hands.

Using this application, guests will have access to the services and information offered by the hotel, which will translate into greater revenues for your hotel chain and in turn, is an unbeatable loyalty and satisfaction tool for your brand.

Business Processes

  • Pre-check-in process.
  • “In-house” guest requests.
  • Access to the hotel’s official sites.
  • Express check-out process.
  • Reservations in the hotel's consumption centers.

Benefits

  • Enables guests to control their stays through direct communication with the hotel via their mobile devices.
  • Allows a much closer accommodation experience, which increases loyalty and satisfaction to offer more personalized experiences.
  • Increases quality and improves customer service times through integration with other TCA Innsist solutions.

Functions

  • Works as a virtual room key.
  • Consult guests’ statements of account.
  • Alarm call scheduling.
  • Request amenities rooms.
  • Raise maintenance reports.
  • Request chambermaid services at special times.
  • Request room service.
  • Consult the hotel’s special activities program.
  • Access to the hotel’s or hotel group’s social networks and official website.
  • Consult the hotels in the brand or group, general information about the hotel and means of contact.
  • Location maps of hotel.
  • Configuration of access to the official website of the hotel's loyalty programs to consult points.
  • Configuration of access to hotel's official website to make new reservations.